Queens Hospital (Pvt.) Ltd. respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use the Queens Hospital mobile application and related online services.
By using the Queens Hospital app, you agree to the practices described in this Privacy Policy.
1. Who We Are
Queens Hospital (Pvt.) Ltd. is a healthcare service provider located in Jessore, Bangladesh. The Queens Hospital app is designed to help users view hospital information, browse departments and doctors, request appointments, contact the hospital, and access related services.
2. Information We Collect
We may collect the following information when you use the app:
Personal information you provide
When you submit an appointment request, contact form, feedback form, or similar request, we may collect:
Name
Phone number
Email address, if provided
Selected doctor
Selected department
Appointment date or request details
Message, feedback, or inquiry details
App and device information
For security, troubleshooting, and service improvement, we may collect limited technical information such as:
IP address
Device or app user agent
App platform
App version
Request date and time
Basic error or usage logs
Live chat information
If you use the live chat feature, we may collect the messages and information you provide during the chat. Live chat messages may be processed through our chat service provider to help us respond to your inquiry.
3. How We Use Your Information
We use collected information to:
Process appointment requests
Contact you about your appointment or inquiry
Help hospital staff respond to patient requests
Provide doctor, department, service, and hospital information
Improve app performance and user experience
Detect technical problems, abuse, or security issues
Maintain records for hospital service and administrative purposes
We do not use your personal information for unrelated advertising.
4. Sharing of Information
We do not sell your personal information.
We may share your information only when necessary with:
Authorized hospital staff who need the information to respond to your request
Service providers that help operate the app, website, hosting, email, live chat, or technical systems
Legal or government authorities if required by applicable law
Service providers are expected to handle information securely and only for the services they provide to us.
5. Data Storage and Security
We use reasonable administrative, technical, and organizational measures to protect user information from unauthorized access, misuse, loss, or disclosure.
However, no internet-based service can guarantee complete security. Users should avoid submitting unnecessary sensitive information through general contact or feedback forms.
6. Data Retention
We keep user information only as long as necessary for hospital operations, appointment handling, support, legal, security, and record-keeping purposes.
Appointment and inquiry records may be retained for administrative and service follow-up purposes unless deletion is requested and retention is not legally required.
7. Data Deletion Requests
You may request deletion or correction of your personal information by contacting us.
Please include enough information for us to identify your request, such as your name, phone number, appointment request details, or email address used in the app.
We will review deletion requests and respond within a reasonable time, unless we are required to keep certain information for legal, medical, administrative, or security reasons.
8. Children’s Privacy
The Queens Hospital app is intended for general hospital service access and is not specifically directed to children under 13.
If a parent or guardian believes that a child has provided personal information through the app, they may contact us to request review or deletion of that information.
9. Permissions
The app may require internet access to load hospital data, doctors, departments, services, appointment forms, live chat, and related features.
The app does not intentionally access sensitive device features such as contacts, SMS, microphone, camera, or precise location unless a future feature clearly requests permission and explains its purpose.
10. Third-Party Services
The app may use third-party services for hosting, live chat, analytics, crash reporting, push notifications, or other technical support.
If such services are added or changed, this Privacy Policy may be updated to explain how those services are used.
11. Links to Other Websites
The app may contain links to external websites, phone links, WhatsApp links, or other third-party services. We are not responsible for the privacy practices or content of external websites or services.
Users should review the privacy policies of those third-party services before providing information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Continued use of the app after changes means you accept the updated Privacy Policy.
13. Contact Us
For questions, privacy requests, or data deletion requests, please contact:
Queens Hospital (Pvt.) Ltd.
Jail Road, Jessore, Bangladesh
Hotline: 09647-66777
Email: info@queenshospital.com.bd